Questions, answered.

New items are unused in their original packaging. Open box items have been opened and inspected; the listing notes say exactly what is included. Used items were previously used and checked, and any wear is described in the condition notes on the product page.

Usually, yes. When a stock photo is shown for an item that is not new, the product page says so, and the written condition notes describe the actual unit you will receive.

We ship to addresses in the United States. Shipping options and prices appear at checkout as soon as you enter your address, before you pay.

Processing time and estimated delivery are shown with the item or during checkout. Tracking is shared once the carrier accepts the package. Delivery dates are estimates and can be affected by carrier delays, weather, or address issues.

Yes. Return requests can be made within 30 days of delivery. Unless the item arrived damaged, incorrect, or materially different from its description, it should be returned unused and in the condition and packaging it arrived in. Please contact us first; return instructions must be issued before you send anything back.

Contact us as soon as possible. Orders can only be changed or canceled before they enter fulfillment.

If you have an account, your website orders and tracking appear on your account page. You can also look up any order with the email used at checkout.

Yes. Payments are handled by Stripe. Monarch Supply never sees or stores your full card number.

From time to time. If you have a code, enter it on the checkout page before paying.

Many items are one of a kind. Create a free account and turn on new-arrival alerts by email or text to hear about new inventory first.